CTCD is committed to providing an educational climate that is conducive to learning. To support that commitment, CTCD has established procedures to allow students to address their concerns related to the academic learning environment. CTCD’s goal is to assist all students in effectively and efficiently resolving their concerns while simultaneously supporting due process for all parties involved. Students are encouraged to discuss their concerns directly with the appropriate faculty, staff member, or student as soon as possible to allow early resolution (with the exception of sexual misconduct or imminent danger).
If a student is unable to resolve the concern directly, the student is encouraged to file a formal complaint in writing by completing a Student Complaint Form using the following link: https://etcentral.ctcd.edu/?isAnonymous=true#form/811
The student complaint will be routed to a supervisor or administrator to address the situation. If you would like to speak with someone prior to completing the form, please contact the appropriate person or department as indicated below:
Complaints regarding students:
Mariceli Santiago, Director, Student Life and Activities, 254- 526-1259, msantiagocruz@ctcd.edu
Complaints regarding academic matters:
Students should attempt to resolve academic issues with their faculty member or instructor first if possible. If the issue is not resolved with the instructor, the next point of contact should be the Online Manager for online courses, Department Chair for face-to-face courses on Central Campus, and Site Directors for classes in the service area or continental sites. If the issue is still not resolved, the student should then contact the relevant dean. If the Online Manager is contacted for an online course, the next contact should be the Department Chair before moving to the next level. The Department Chair or Site Director can direct the student to the appropriate dean. The Dean’s decision is final.
Complaints regarding staff and faculty members:
Jackie Thomas, Coordinator, Equal Employment Opportunity, Nursing and Allied Health Building, Room C105; 254-526-1391, Jaqueline.thomas@ctcd.edu
Complaints regarding policy, etc:
Department where policy issue is occurring (i.e. Disability Support Services for an accommodation issue). Mariceli Santiago, Director, Student Life and Activities, 254-526- 1259, msantiagocruz@ctcd.edu can guide you
Complaints regarding violation of law, to include sexual assault:
Campus Police, 254-526-1427
Mariceli Santiago, Director Student Life and Activities, Bldg. 220, Room 134; 254-526-1259, msantiagocruz@ctcd.edu
Nadiya Filimonova, Director of Wellness and Counseling Services, Bldg. 264; 254-501-3096, nadiya.filimonova@ctcd.edu
Amy Haire, Director, Risk Management / Title IX Coordinator; 254-501-3028, ahaire@ctcd.edu
After exhausting all institutional resources without resolution, please contact the appropriate state-level agency at https://www.usa.gov/state-attorney-general For students attending a campus in the state of Alaska, students may appeal to the Alaska Commission on Postsecondary Education (ACPE) at https://acpe.alaska.gov/. In order for a student to submit a formal complaint with ACPE, a student must first exhaust all resources at the institution.