Functions of front office operations as they relate to customer service. Includes a study of front office interactions with other departments in the lodging operation.
A course in legal and regulatory requirements that impact the hospitality industry. Topics include Occupational Safety and Health Administration (OSHA), labor regulations, tax laws, tip reporting, franchise regulations, and product liability laws.
Methods and application of financial management within the hospitality industry. Primary emphasis on sales accountability, internal controls, and report analysis.
A work-based learning experience that enables the student to apply specialized occupational theory, skills and concepts. A learning plan is developed by the college and the employer.