To file an accommodations grievance/complaint, students must submit their grievance in writing within 10 days of the alleged incident to the DSS Director, who will investigate the complaint.
The DSS Director will aim to complete the grievance process within 30 business days from the receipt of the grievance. Depending on the complexity of the investigation, more or less time may be required to complete the process, at the discretion of the Director. The student will be provided a written decision in regard to the resolution of the complaint by the Director at the conclusion of the investigation.
Complainants may request a reconsideration of the case in instances where they are dissatisfied with the resolution. The request for reconsideration/appeal must be made in writing within 5 calendar days to the Dean of Student Success and Persistence. The decision of the Dean will be final.
DSS office will maintain the files and records for this institution on matters pertaining to the complaints filed that are disability related.
Students may also file a complaint of discriminatory treatment in the provision of educational programs and services with the Department of Education, Office of Civil Rights, Regional Office 1301 Young Street, Suite 1169, Dallas, TX 75202, Voice Phone (800) 368-1019, Fax (214) 767-0432, TDD (800) 537-7697. These procedures will be construed to protect the substantive rights of interested persons, due process standards, and assure that this institution complies with the Americans with Disabilities Act and Section 504 of the Rehabilitation Act of 1973.