PEP students may file a written complaint regarding accommodations through the reporting system established by the prison. All complaints should be submitted within a timely manner of the alleged grievance. CTC’s Prison Education Program staff will coordinate the complaint with CTC’s Director of DSS, who will investigate the complaint within 30 business days from receipt of the grievance. Depending on the complexity of the investigation, more or less time may be required to complete the process, at the discretion of the Director. Student will be provided a written decision in regard to the resolution of the complaint. Students may request a reconsideration of the case in instances where they are dissatisfied with the resolution. The request for reconsideration/appeal must be made in writing within a timely manner to CTC’s Prison Education Program staff who will coordinate the appeal with the Director of DSS and the Dean of Student Success and Persistence. The decision will be final. All formal complaints will be addressed and maintained by CTC’s Prison Education Program staff with accessibility to DSS staff.